Last Updated: July 20, 2026

Returns, Replacements, and Refund Policy

We want you to be completely satisfied with your order, and we stand behind the quality of our products. If your item arrives damaged, contains a visible print or manufacturing issue, or is a different product or size than what you ordered, we will work with you to provide a replacement or refund.

To report an issue, please email oldnorthoutfitters.nc@gmail.com and include:

• Your order number

• A description of the issue

• Clear photographs of the product placed on a flat, well-lit surface

• A photograph clearly showing the product tag, size, damage, or printing error

Providing this information will help us review your request and offer a resolution as quickly as possible. You may also contact us by phone at (984) 297-2276.

Because our products are made to order, we do not accept general returns or exchanges for changes of mind, personal preference, or situations in which the customer selected the wrong size when placing the order. However, we will assist you if the product received is a different size than the size shown on your order confirmation.

Please review the information below for additional details.

Cancellations

Product Order Cancellation Policy

All products are made to order specifically for each customer. To cancel or make changes to an order, please use the order-editing link included in your confirmation email. Orders may be edited or canceled before they enter production.

Once an order has entered production, it may no longer be canceled or changed. Depending on the circumstances, the order may still qualify for a replacement or another resolution if there is a production, quality, damage, or fulfillment issue.

After receiving your order, you have 30 days from the delivery date to report any damage, quality issues, printing errors, or incorrect products or sizes.

Donations and Tips Cancellation Policy

Donations and tips are non-cancellable and non-refundable. Once checkout has been completed for a donation or tip, it cannot be canceled or refunded.

Damaged, Defective, or Incorrect Products

You may qualify for a replacement or refund if:

• The product arrives damaged

• The product has a visible printing or manufacturing defect

• The product received is different from the product ordered

• The size received does not match the size listed on your order confirmation

• An item is missing from your order

For the fastest resolution, email oldnorthoutfitters.nc@gmail.com with your order number, a description of the issue, and clear photographs showing the damage, defect, product tag, or incorrect item.

Please do not discard, wash, wear, alter, or return the affected product unless you receive instructions to do so.

Refund Policies

Product Order Refund Policy

Because products are made to order, refunds, returns, and exchanges are generally unavailable unless the order meets one of the qualifying conditions listed above.

A refund or replacement may be approved when supporting photographs confirm that the product arrived damaged, defective, incorrectly printed, or different from the product or size ordered.

Refunds and replacements are not available when:

• The customer ordered the wrong size

• The customer changed their mind

• The customer no longer wants the product

• The product does not fit as expected but matches the size ordered

• The product has been washed, worn, altered, or damaged after delivery

• The issue is reported more than 30 days after delivery

Approved refunds will be returned to the original payment method.

PayPal: Approved refunds generally appear in your PayPal account balance within 24 business hours.

Credit or Debit Card: Approved refunds generally appear in your bank account within 7–10 business days, depending on your financial institution.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once checkout has been completed, we cannot cancel or refund a donation or tip.

Locked Messages Refund Policy

Locked messages are non-refundable. Once payment has been completed, we cannot cancel or refund a locked-message purchase.

If you experience difficulty accessing a locked message after payment, please contact us at oldnorthoutfitters.nc@gmail.com or (984) 297-2276. We will be happy to troubleshoot the issue and help find a resolution.

Accepted Payment Methods

We accept credit and debit cards, PayPal, Google Pay, and Apple Pay. Depending on your location, Klarna, Afterpay, or other local payment methods may also be available during checkout.

Merchant of Record

Orders are processed by our Merchant of Record and merchandising partner, Fourthwall.com. Fourthwall assists with payment processing, fulfillment, order-related inquiries, replacements, and approved refunds.

For assistance, contact us at:

Email: oldnorthoutfitters.nc@gmail.com
Phone: (984) 297-2276